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Sage Pay have announced that they have scheduled a major system upgrade beginning Saturday 17th April 2010 at 22.00 hrs UK time. As far as we can tell the main part of this upgrade will involve changing the ip addresses which their name servers work on.

Sage Pay are anticipating minimal disruption (calculated in minutes) while the ip address changes take place – but we have been here before with Sage Pay system upgrades and their track record is not great.

As Internet Service Providers lock onto the ip addresses which name servers use and not the actual names they use we hope that Sage Pay will put in place forwarding from the old ip addresses to the new. If they fail to do this, or fail to do it correctly, or their systems get overloaded with the redirects then you should expect disruption for much longer than a few minutes.

Our advice – if you have alternative payment modules installed but not currently in use, such as Pay Pal, then you should activate them ready for the 17th of April, thus guaranteeing that your customers are able to make payments to you.

Hopefully you won’t need this – but it’s just as well to be prepared!

Link to the Sage Pay email below:
Original Sage Pay Email

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Sage Pay is a UK payment processing service (formerly known as ProtX). In short, they handle the credit/debit card collection and authorisation process on behalf on online businesses.

SagePay is used by many shops I’ve built and they provide a reliable service with realistic fees. They’re usually top of my list when customers ask for a recommendation. An additional benefit is that they’re developer-friendly (good integration guides and test environment).

www.sagepay.co.uk - the new home for ProtX

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Taking payments online is the heart of each eCommerce site. If your customers can’t pay you, then your shop loses its purpose.

In this series, we want to focus on which payment processor to choose. The review is from a UK perspective and offline methods (bank transfer, cheque) are not covered, although for some sites they can be useful (B2B customers often prefer offline payment).

What’s a payment processor and why do I need one?

A payment processor takes care of the card processing. If you’ve got a shop with a terminal for putting through cards, then you may wonder whether you need one. And yes, you do! Don’t ever be tempted to store card details yourself and put them through manually.

Card processors can roughly be divided into the ones where you also need an internet merchant account (IMA) from a bank (e.g. ProtX) and those where you only need an account with payment processor (e.g. PayPal). We’ll be talking more about IMAs in later posts.

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