Our ethos has remained unchanged: to offer reliable, fast hosting to businesses, with support provided by our in-house team of technicians who take a keen interest in the sites we host and their wellbeing.
Our support team is online 24/7 so you can contact us at any time of night or day if you need help.
We use comprehensive server monitoring software to ensure the smooth running of all servers at all times. If a server is showing any signs of being in trouble, we will take immediate action.
Rest assured – every minute of downtime is taken very seriously indeed!
TerraNetwork operates from the Centro data centre operated by Gyron within easy reach of the M25. The data centre boasts true enterprise specification with high availability in mind at every aspect of design including:
Our fully redundant network gives you access to over 138Gbps (138,000mbps) of bandwidth connectivity. We have hand-picked premium Tier 1 providers and peering arrangements to ensure your server is always performing at lightning speeds, low latency, and with multiple redundant routes to end users.
Our core routing equipment is 100% Juniper and our network switching is HP and Cisco based equipment. We have multiple fibre entry points to the datacentre and maintain network POPs in 3 other major London datacentre sites for the ultimate network resilience.
Bandwidth and connectivity providers include: Cogent, NTT/Verio, Telia, Tiscali, Level3, Interoute, and we are also part of the London Internet Exchange (LINX) which provides peering arrangements to hundreds of other providers.
Our servers are located in the state-of-the-art hosting facility “Centro” owned by Gyron within easy reach of the M25.
All our packages include cPanel, providing an easy to use hosting control panel from which to manage your account.
CentOS Enterprise Linux is the operating system of choice on all our servers.
CloudLinux provide software for all our shared servers, helping to provide greater security and reliability to our customers.
Our off-site backup and disaster recovery operations are handled exclusively by CDP software from R1Soft.
Spam Experts provide professional and effective Spam Protection that “just works” and keeps you inbox spam and virus free.
Our online payment system is managed by SagePay ensuring the highest level of security for your payment details.
Our helpdesk and billing system are powered by the leading hosting software provider WHMCS.
Unit 24, Ffordd Richard Davies
St Asaph Business Park
Tel:+44 (0)1745 586070
For support click hereSupport