TerraNetwork announces acquisition by United Hosting | TerraNetwork



TerraNetwork announces acquisition by United Hosting

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  • by Terranetwork

I am pleased to announce our forthcoming acquisition by United Hosting. It is scheduled to take place on the 12th February 2018.
TerraNetwork began offering hosting and development in 2005. It has since grown thanks to the many referrals by our fantastic customers and support on the Zen Cart and osCommerce forums.

I have decided to seek an acquisition by a larger hosting provider to allow TerraNetwork to continue providing excellent hosting and expand the range of available services. For a smaller team it is challenging to ensure the smooth running of the network at night & weekends. With this acquisition, we can ensure that we always have sufficient support staff online and respond as fast as possible when needed.

When I started to look for a suitable partner, there was very much only one preferred choice for me. United Hosting has been providing server management to us for the past 13 years, providing us with fantastic 24/7 support. I’m therefore very pleased to confirm that United Hosting is acquiring TerraNetwork, effective as of 12 February 2018. This acquisition will ensure that you benefit from the best hosting network, round the clock support and an expansion of our hosting services including Windows servers, clustered servers and a choice of data centres in both the UK and USA.

United Hosting was founded in 1998 and provides hosting & domain services to approximately 6,500 customers, the majority of which are small businesses. The company is based in Hemel Hempstead which is where its main data centre facility is located. It also leases data centre space in London and in Dallas, Texas. It is fully owned by Iomart Group PLC, an award winning cloud company with headquarters in Glasgow, Scotland. For more details on United Hosting please see unitedhosting.co.uk.

United Hosting has a support team with staff in the UK, USA and India. It is led by Head of Operations Martin Rouf and Sales Director Martin Cole. TerraNetwork’s support will merge with the existing United Hosting support team, enabling us to deliver 24 hour support throughout the week. Your current support admins, Nishanth and Sean, will be part of this new team and very much look forward to continue working with you.

For myself, I have taken the decision to retire from web hosting. Later this year I’m relocating closer to my family in Austria where I will continue to build websites for my clients. You can find my new venture at agentur-allison.at.

From the 12th February 2018 you will see some changes. We will provide an updated phone number and postal address. We will also need to make changes to the payment system (more on this will be emailed separately). However, there are several things we want to point out that will not change:

  • TerraNetwork’s website address terranetwork.net and our helpdesk will remain as they are. You can continue to email support@terranetwork.net for all queries.
  • Your website and email hosting will continue without any interruption on the same server network as it is now.
  • Our hosting fees will not change.

I am grateful for the loyalty of our wonderful customers over the many years we have hosted your sites and I am confident that United Hosting is the best possible partner to support you going forward.

with kind regards,
Edith Karnitsch @ TerraNetwork Hosting